Frequently Asked Questions
Everything you need to know about shopping with Labelle
What is the estimated delivery time for my order?
Orders are typically processed within 24 hours. Domestic delivery usually takes 2-5 business days, while international shipping may take 7-14 business days depending on your location.
Are Labelle products safe for sensitive skin?
Yes, our beauty products are formulated with high-quality, dermatologically tested ingredients designed to be gentle and effective for all skin types, including sensitive skin.
What is your return and exchange policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our customer support team to initiate a return or exchange.
Which payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, MasterCard), Apple Pay, and local payment gateways to ensure a secure and convenient checkout experience.
How can I track my shipment?
Once your order has been dispatched, you will receive an email and SMS containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, Labelle ships to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination address.